How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Cher Your Own Question
Cher, Educator-40+ yrs
Category: Consumer Electronics
Satisfied Customers: 21333
Experience:  M.A., B.A., Author, Information & Research Specialist
Type Your Consumer Electronics Question Here...
Cher is online now
A new question is answered every 9 seconds

I have a key and the code to the safe but it will not open.

Customer Question

I have a key and the code to the safe but it will not open. Could the battery hve gone bad? What are my options?
JA: How long has this been going on?
Customer: Just checked it today. We have not used the safe in over a year.
JA: What troubleshooting have you tried?
Customer: Not sure what I can do
JA: The security expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No
Submitted: 12 months ago.
Category: Consumer Electronics
Expert:  Cher replied 12 months ago.

Hello, and welcome.

My name is ***** ***** I will be happy to help.

If the safe has not been used in a year, yes, the first thing to do would be to change the batteries, as they have most likely died. If you tell me the Manufacturer of the safe (Sentry?) and the model, plus, if you have a round or a rectangular keypad, I can give you instructions on how to change the batteries, if you've never done it before. Use only alkaline batteries or lithium for electronics (they last longer).

If you know how to do this, go ahead and install new batteries and let me know if this solves the problem, first. If not, I will continue to help.

Best regards,