How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
Satisfied Customers: 227
Experience:  I am here to help you!
23822421
Type Your Consumer Electronics Question Here...
John is online now
A new question is answered every 9 seconds

My home safe won't open. I have life saving medications

Customer Question

My home safe won't open. I have life saving medications locked inside. Worked fine yesterday but now giving message saying "E-CODE" when i attempt to open. Key for this safe has been lost. Serial # *****: HL100ESH084005285E.
PLEASE help! Otherwise I am bound for hospital emergency room in next 30 min . Noone available at Sentry customer service!!!
Submitted: 1 year ago.
Category: Consumer Electronics
Expert:  chester298 replied 1 year ago.

Hi and welcome to Just answer.

Are you sure that you have the correct combination?

Customer: replied 1 year ago.

YES!!

But when combination is entered safe wont open! Just say "E-CODE' on the electronic screen!!

Locksmiths in my area can't get here for another hour. So I'm reaching out to you or I need to go to hospital if I cannot get to my medication locked in this safe!!

Customer: replied 1 year ago.

Is there a default code to this serial # ***** safe?

Expert:  chester298 replied 1 year ago.

Try to press and hold the lock button on your keypad. Then enter your code.

If still, this is emergency you need to call nearest hospital

Expert:  chester298 replied 1 year ago.

Press and hold the lock button until display battery then press 0 then the super word appear. When the super disappear press 9999

If still, this is emergency you need to call nearest hospital

Customer: replied 1 year ago.

doesnt work going to hospital

Expert:  chester298 replied 1 year ago.

Hi again,

How is your condition right now? Did your safe is now open?