How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 36777
Experience:  Over 20 years fixing Electronically devices
Type Your Consumer Electronics Question Here...
Richard is online now
A new question is answered every 9 seconds

I have a Samsung K Zoom, I keep losing reception (network)

Customer Question

I have a Samsung K Zoom, I keep losing reception (network) even when I'm in the heart of good reception area, Also have had occasions when buttons just don't respond. I have put an sd card in it to give it more storage space but that only seems to store photos
Submitted: 1 year ago.
Category: Consumer Electronics
Customer: replied 1 year ago.
Also I have deleted phone logs, and old messages. I realize I may need to restore to factory settings, my concern is how much I will lose by doing that
Expert:  Richard replied 1 year ago.

Hi there and welcome

When you say you are losing reception, are you referring to wifi? Or to the cell network?

Customer: replied 1 year ago.
My phone reception. When I try to make a call or send message it says no signal. And when people call me the phone doesn't ring or register a missed call. I just received notification when there has been a voice message left. I loose Internet also but I still seem to be able to use WiFi
Expert:  Richard replied 1 year ago.


Can you please go to Settings, Applications Manager

Go to the list ALL and locate Google Services Framework

Press it and press clear data.

Once done, restart the Zoom and tell me how it now operates please.

Customer: replied 1 year ago.
I have half a bar. So it could be a slight improvement but still not right. now i can't access my Google play store
Expert:  Richard replied 1 year ago.

What happens when you try to access the Play Store?

Customer: replied 1 year ago.
It has my Gmail address but none of my apps. There's an error message Can't retrieve information from server
Expert:  Richard replied 1 year ago.

ok, go to Settings, Applications Manager, the list All, then Google Play Store.

Press it press clear data

Restart the Zoom and tell me if the play store now opens please