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Viet - Tech
Viet - Tech, Electronics Tech
Category: Consumer Electronics
Satisfied Customers: 38230
Experience:  Troubleshoot consumer electronics devices.
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How do I do a factory reset on an Iphone %5s?

Customer Question

How do I do a factory reset on an Iphone %5s?
Submitted: 1 year ago.
Category: Consumer Electronics
Expert:  Viet - Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Is your iPhone 5s currently working? Or is there any issue with it?

Please reply at the box below. Thank you,

Customer: replied 1 year ago.
No. Sorry it took me so long. I did a reset settings on it. (I thought it was something different lol) and it just needs to be redone but I dont remember any of my info so I cant get very far and would just like to factory reset it if possible. Also will i lose my contacts and photos?
Expert:  Viet - Tech replied 1 year ago.

That's okay. So now, if you turn on your iPhone, what is showing?

Do you mean you cannot log in your iPhone now?

Please reply at the box below. Thank you,

Customer: replied 1 year ago.
It says hello. And then switches languages and I have tio slide it to get it over to pick language. I can get up to the apps and data page. I tried to set up as a new iphone but i dont remember any of my informatiom.
Expert:  Viet - Tech replied 1 year ago.

What kind of information it is asking for, such as Apple ID password, etc.? And/or Wi-Fi / wireless password, etc.?

Do you also have a windows xp, vista, or 7 or 8 or 10 or mac computer?

Please reply at the box below. Thank you,

Customer: replied 1 year ago.
I asked a couple people and they told me to go to itunes or ask the technical support to dgive directions to do a factory rest.
Expert:  Viet - Tech replied 1 year ago.

Is this a new iPhone or was it working fine previously?

I can walk with you through the steps. Did you connect the iPhone to a computer previously? Did you use the iTunes program on the computer previously?

Please reply at the box below. Thank you,

Customer: replied 1 year ago.
The initial page has 4 options; restore from cloud, restore from itunes, set up as new phone, and move data from android with an > to go forward.
Expert:  Viet - Tech replied 1 year ago.

Thank you for the information. I can walk with you through the steps.

Is this a new iPhone or was it working fine previously?

Did you connect the iPhone to a computer previously? Did you use the iTunes program on the computer previously?

Please reply at the box below. Thank you,

Customer: replied 1 year ago.
It was working just fine until last night. I did a reset settings thinking it was something else.
Customer: replied 1 year ago.
Ive had it since the middle of May.
Expert:  Viet - Tech replied 1 year ago.

OK. Did you connect the iPhone to any computer previously?

And/or did you use the iTunes program on the computer previously?

Please reply at the box below. Thank you,

Customer: replied 1 year ago.
No. I'm using my brother's computer and i just hooked the phone up to it.
Expert:  Viet - Tech replied 1 year ago.

Don't connect iPhone to computer. Now, please select option Restore from iCloud, then let me know. Thank you,

Customer: replied 1 year ago.
It's plugged into the modem now.
Expert:  Viet - Tech replied 1 year ago.

Please disconnect the iPhone from computer. Now, please select option Restore from iCloud on the iPhone, then let me know what it shows next. Thank you,

Customer: replied 1 year ago.
Sorry. I unplugged it. It asks for my apply id but i dont remember it
Expert:  Viet - Tech replied 1 year ago.

Thank you. Your Apple ID is your email address. Now, to reset your Apple password, please click on the website below:

https://iforgot.apple.com

, then there, enter your email address, then click on Continue and follow the instructions there in order to reset your Apple password.

- If there is any issue, please let me know the exact email address (or part of the email address) currently showing on the iPhone's screen.)

Please reply at the box below to continue. Thank you,

Customer: replied 1 year ago.
It doesnt have continue until I put in a password ***** then it says next
Expert:  Viet - Tech replied 1 year ago.

Please follow my steps first:

1. Your Apple ID is your email address. Now, to reset your Apple password, please click on the website below on the computer:

https://iforgot.apple.com

, then there, enter your email address, then click on Continue and follow the instructions there in order to reset your Apple password.

2. Then you can enter the password ***** the iPad and Next.

- If there is any issue, please let me know the exact email address (or part of the email address) currently showing on the iPhone's screen.)

Please reply at the box below to continue. Thank you,

Expert:  Viet - Tech replied 1 year ago.

Or if you'd like to, I can connect remotely to your computer and fix your Apple ID password ***** then you can enter it on your iPhone. Do you have Windows xp, vista, or 7 or 8 or 10, or Mac computer? And/or what's the brand / model of the computer?

Please reply at the box below. Thank you,

Customer: replied 1 year ago.
She thinks its a windows 7. The computer monitor is a compaq FS7600. And the tower is
Expert:  Viet - Tech replied 1 year ago.

I'm sorry; I'm not available now. Can we continue later or tomorrow?

Also, have you tried my suggestion yet on the computer?

Please let me know. Thank you,

Customer: replied 1 year ago.
How much later? I tried to do the rest thing but it didnt seem to work. Ill keep trying and keep checking back here periodically.
Expert:  Viet - Tech replied 1 year ago.

I'm sorry. Are you available now? If not, can we continue any time tomorrow afternoon / evening?

- Also, what is exact email address (or part of the email address) currently showing on the iPhone's screen?

Please reply at the box below. Thank you.