How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Russell H. Your Own Question
Russell H.
Russell H., Service Tech
Category: Consumer Electronics
Satisfied Customers: 10902
Experience:  8+ years of professional experience
Type Your Consumer Electronics Question Here...
Russell H. is online now
A new question is answered every 9 seconds

Need new battery. battery will not hold charge than 4 hrs.

Customer Question

need new battery. battery will not hold charge for more than 4 hrs. battery pid wd942xm, p/n 815-00053, m/n n-r0001. how the heck do I get the old battery out ?
Submitted: 1 year ago.
Category: Consumer Electronics
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

That p/n is for a Harmony remote.

This may well (most likely) be the battery to replace in your remote:

For this type of 'flat slab' battery, like a cell-phone's battery, you will need to open the case on the Harmony remote. Perhaps there is a sliding hatch, perhaps there are screws to remove to open the case. I'm not sure which, for this model of remote (the Harmony 900 perhaps?)