Hello and welcome.
What is the model number of your safe?
Does it have a 3 or 4 number combination?
It's possible that you are not dialing the combination correctly and I can send you instructions for both the 3 and 4 number combination, to see if that works.
In addition, depending on the model, typically, you would use the key first, to pop out the cylinder (if your key is round and hollow) then REMOVE the key, before dialing your combination.
Here are the dialing instructions:
3 number combo:
First, 'clear' the dial by turning a few times to the right or left, but do this gently, to not damage the dial.
A. Start the dial at zero.
B. Turn the dial to the left. Make sure ZERO
passes the pointer at least THREE times. Then stop
at the first number of your combination.
C. Turn the dial to the right. Stop the SECOND
time you reach the second number of your
D. Turn the dial to the left. Stop the FIRST
time the pointer reaches the third number of your
4 number combo:
Clear the dial
Turn the dial to zero.
Turn the dial to the left (counterclockwise) four times to the first number of the combination (pass the first number of your combination three times, stopping on it the fourth time).
Turn the dial to the right (clockwise) three times to the second number of the combination (pass your second number twice, stopping on it the third time).
Turn the dial to the left (counterclockwise) two times to the third number of the combination (pass the third number of your combination one time, stopping on it the second time).
Turn the dial to the right to the last number (stop the first time on your last number).
I hope this helped; if not, please let me know BEFORE rating and I will be of further assistance to you.
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