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JA Engineer
JA Engineer, Engineer
Category: Consumer Electronics
Satisfied Customers: 412
Experience:  Broadcast Engineer for over 7 years.
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I had stopped wearing my vivosmart couple months and i

Customer Question

I had stopped wearing my vivosmart for a couple months and i charged it back up to wear it again. I can see the screen, but the time stays at 12:00 and it doesn't read any of my steps, stayed at 0 for 3 days
JA: How long has this been going on?
Customer: I charged it on June 30th and started wearing it again that day. No results time stays at 12:00 and not read any steps since then
JA: What troubleshooting have you tried?
Customer: just googling which led to this conversation
JA: The electronics expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: don't think so
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: Consumer Electronics
Expert:  JA Engineer replied 1 year ago.

Hello and good evening.

You will have to set the time on your VivoSmart before it will be bale to read your steps. You can set the time manually by doing the following:

  1. Hold the touchscreen to view the menu.
  2. Select O > Manual.
  3. Select - or + to adjust the time of day and date.
  4. Select the tick to confirm each setting.

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Have a good evening.