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Richard
Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 38401
Experience:  Over 20 years fixing Electronically devices
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My envy would not accept updates now my screen blank

Customer Question

my envy would not accept updates now my screen blank
Submitted: 1 year ago.
Category: Consumer Electronics
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you please remove the power cable to the Envy,

Then hold the power button for 60 seconds then release.

Connect the power cable and tell me if it now starts and operates correctly please.