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Rusty, Customer Service
Category: Consumer Electronics
Satisfied Customers: 5905
Experience:  Over 20 years electronics experience. How may I help you today?
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On an Edge 305 I get back from a ride and I get the error

Customer Question

On an Edge 305 I get back from a ride and I get the error message that "Device timed out. Please restart device, plug in and try again." I have tried this many times with no luck. 2 days ago I needed to try it a few times and it accepted it and recorded the ride. ??
Submitted: 1 year ago.
Category: Consumer Electronics
Expert:  Rusty replied 1 year ago.

Hello, my name is Rusty. Is it the 304 or the 305? You mentioned both, but I want to get you the correct information.

Customer: replied 1 year ago.
305 - sorry
Expert:  Rusty replied 1 year ago.

Ok, that's a software issue. I want you to run the latest update, that is what fixes problems like these. Click here, download the update, and install it. Let me know if it works better after the update.

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