How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 37665
Experience:  Over 20 years fixing Electronically devices
32989067
Type Your Consumer Electronics Question Here...
Richard is online now
A new question is answered every 9 seconds

My lap top goes black and is hot. I have to force shut down

Customer Question

My lap top goes black and is hot. I have to force shut down and turn back on. Is it possible that the battery is old?
Submitted: 1 year ago.
Category: Consumer Electronics
Expert:  Richard replied 1 year ago.

Hi there and welcome

A faulting battery can cause this but there can also be other causes.

First, which version of windows is it running? And how long can it stay on for?

Expert:  Richard replied 1 year ago.

Can you return to your question here please?

Customer: replied 1 year ago.
Hi Windows 7 I think. I got a message it expired which I thought it was always there..it has been for 5 years or more. it stays on for maybe 20 min
Expert:  Richard replied 1 year ago.

ok, click start, right click computer and select properties.

On the window that opens, go to the bottom and tell me what it says about windows, if it is activated please.