How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 37653
Experience:  Over 20 years fixing Electronically devices
Type Your Consumer Electronics Question Here...
Richard is online now
A new question is answered every 9 seconds

I recently received a gift of the Garmin Vivoactive. I use

Customer Question

Hi: I recently received a gift of the Garmin Vivoactive. I use the GPS golf function a lot; but, there is a problem. I have downloaded several courses on my Galaxy 3 Smartphone. When I play a course that I have downloaded, the "next" time I play another course, it will not download. Only the last course played comes up on the watch. Apparently, the watch and smartphone are not talking to each other even though the "VIVOACTIVE" is paired with the bluetooth on the phone. What is the problem? Thanks!
Submitted: 1 year ago.
Category: Consumer Electronics
Expert:  Richard replied 1 year ago.

Hi there and welcome Jim

Can you remove the battery to the phone then wait 5 minutes.

Put the battery back in, start it and tell me if it now functions correctly please.