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Pete, Electronic Engineer
Category: Consumer Electronics
Satisfied Customers: 17338
Experience:  Over 16 years of experience installing and repairing electronics.
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I have e004 on my cash. casio tk-6500 : cant rememeber hor

Customer Question

i have e004 on my cash. casio tk-6500
JA: How long has this been going on?
Customer: cant rememeber hor to clear it
JA: What troubleshooting have you tried?
Customer: seems like everything i can find,.. unplugging and holding receipt. turning to pgm and holding receipt.. tried to clerk in..
JA: The electronics expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: I had zero's then i had f's and now i still have e004
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: Consumer Electronics
Expert:  Pete replied 1 year ago.

Hi there,

Please try the following resets to clear error e004:

1.Turn off the cash register.

2.Turn the key to PGM.
3.Hold down the "Receipt feed" button and turn on the cash register.
4.Hold down the "Receipt feed" button about 5sec and when you let it go there should appear "FFFFFFFFFF" in the display.
5.Push the "SUB TOTAL" button and wait for a receipt.


Let me know if that works?

Expert:  Pete replied 1 year ago.

Hi, just checking in on your question, do you need any further assistance?

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