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The screen shows a red battery on the black screen. does

Customer Question
this mean the battery must...
the screen shows a red battery on the black screen. does this mean the battery must be replaced?
Submitted: 1 year ago.Category: Consumer Electronics
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Answered in 5 minutes by:
6/13/2016
Electronics Technician: Aric, Technician replied 1 year ago
Aric
Aric, Technician
Category: Consumer Electronics
Satisfied Customers: 45,118
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

Hello, The screen on what device is it you're referring to please? All we can see is a general question about a screen. Please elaborate.

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Electronics Technician: Aric, Technician replied 1 year ago

Please reply back if you need assistance.

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Electronics Technician: Aric, Technician replied 1 year ago

Hello, and sorry you're having problems.

The problem you're having is often due to the software in the Kindle locking up and it needing to be rebooted. To do this, simply press and hold the power button on the Kindle for 40 FULL seconds, then release and wait a full minute for it to reboot (do no press anything else within that minute).
If this does not cure the issue, try that reset up to THREE TIMES and wait the full minute to see if it reboots.

If you're still running into problems, then try plugging the Kindle into the charger for 15 minutes, then eject it and try the reboot a couple of more times.

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Electronics Technician: Aric, Technician replied 1 year ago

If the device still does not work beyond that, then please reply back with the Model of the Kindle and also the AGE of the unit- and we can proceed.

Feel free to reply back if you need more help, or want to reply back with more details. It does not cost you anything more to reply back once you've rated. Please do rate me positively (at least 3 STARS) and I will continue with you until this is sorted. The positive rating ensures I am credited for my work.

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Electronics Technician: Aric, Technician replied 1 year ago

Are you still having the same problem please?

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Electronics Technician: Aric, Technician replied 1 year ago

Hello, I was just following up to see if you needed further help. The site shows that since the question is open that you are still looking for help. Or, if you received the information you were looking for- please kindly RATE my service POSITIVELY to reflect that. Thank you.

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Aric
Aric
Aric, Technician
Category: Consumer Electronics
Satisfied Customers: 45,118
45,118 Satisfied Customers
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company

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