How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Pete Your Own Question
Pete, Electronic Engineer
Category: Consumer Electronics
Satisfied Customers: 18113
Experience:  Over 16 years of experience installing and repairing electronics.
Type Your Consumer Electronics Question Here...
Pete is online now
A new question is answered every 9 seconds

My Garmin 1000 asked software update this morning 'before' I

Customer Question

My Garmin 1000 asked for a software update this morning 'before' I went for a ride ... all fine.
I went for a ride and all was fine, until I got home and turned the Garmin off once I was indoors.
But, the Garmin kept powering on and off bu itself., and now it will NOT do 'anything'...
If I plug in the power lead, its as if the garmin 'shorts out' the connect, but still .... nothing happens.. its as if the garmin is dead?!?!
What can you advise ??
Submitted: 1 year ago.
Category: Consumer Electronics
Expert:  Pete replied 1 year ago.

Hi there,

Please try the following:

Connect the Garmin device to the charger, then press and hold the power button for up to 20 seconds.

Now try turning it on again.

Let me know if it responds normally again?

Customer: replied 1 year ago.
The Charger has light on it when the power is 'on'.. As soon as I plug/connect the garmin, the plug power light goes off -as if the garmin has shorted the plug out - but as soon as I unplug the garmin, the power light comes back on.
I tried holding down the power on button of the garmin, when it was connected to the power, but this didn't change anything.... It is still going on and off.....
Customer: replied 1 year ago.
I held the 'power on' button on for more than 30 seconds...
Customer: replied 1 year ago.
The device/garmin is still going on and off by itself..
Customer: replied 1 year ago.
Hello Pete,
Are you going to get back to me with some further suggestions and/or answers???
Expert:  Pete replied 1 year ago.

If that reset method did not work then the device has a fault and will need to be returned to Garmin for repair.

Expert:  Pete replied 1 year ago.

You can request a repair online at: