How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Nathan Your Own Question
Nathan, Engineer
Category: Consumer Electronics
Satisfied Customers: 24964
Experience:  Managing Director at Pollinate Group LLC
Type Your Consumer Electronics Question Here...
Nathan is online now
A new question is answered every 9 seconds

I have a Model SC3877 firesafe which requires a key and an

Customer Question

I have a Model SC3877 firesafe which requires a key and an electronic combination. I have the key and the combination but the batteries have died and I cannot enter the digital combination.
JA: The Expert will know what to do. Please tell me everything you can so the Expert can help you best.
Customer: how do I enter the digital combination when the batteries are dead?
JA: Is there anything else important you think the Expert should know?
Customer: I have the key and the correct digital combination.
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Expert about your situation and then connect you two.
Submitted: 1 year ago.
Category: Consumer Electronics
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

You do not need to open the safe to change the batteries,

they are externally accessible.

At the lower left corner of the keypad area, straight below the low battery light, you'll see a small hole,

press a paperclip or pin into that, and then you can slide the battery compartment cover off to the right side,

install 4 new AA batteries, replace the cover, and you should then be able to enter your pin and turn the key to open the safe.

If you have any other questions, just let me know. Otherwise, please take a moment to rate my service using the stars at the top of the page; hopefully I have earned 5 Stars. I also invite you to contact me directly with any future support needs at and ask for Nathan.

Thank you, ***** ***** a good day,


Expert:  Nathan replied 1 year ago.

Do you need more help with this?