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Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 36526
Experience:  Over 20 years fixing Electronically devices
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I am trying to retrieve daata from the cloud on my Samsung

Customer Question

I am trying to retrieve daata from the cloud on my Samsung 111 S. How do I do that. I can see that the data is there. Data I am tryng to retrieve are contacts.
Submitted: 1 year ago.
Category: Consumer Electronics
Expert:  Richard replied 1 year ago.

Hi there and welcome Gary

Exactly from which cloud are you trying to get the data from?

Customer: replied 1 year ago.
Expert:  Richard replied 1 year ago.


You need to export then as a CSV file and then you can import them into your Gmail account so they are synced to your SIII

To do this, please follow the instructions on my link below which will step you through how to do this

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know please how you go