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Russell H.
Russell H., Service Tech
Category: Consumer Electronics
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Experience:  8+ years of professional experience
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Why am I unable to update my FIOS software on my Kindle?

Customer Question

Why am I unable to update my FIOS software on my Kindle? Every time I try,I get stuck in a loop that keeps telling me that I need to update.
Submitted: 1 year ago.
Category: Consumer Electronics
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

If your Kindle is one of the older models, and you have not updated it until past March 16 of this year, you will find it unable to connect via wireless to do the update.

And that will mean the update will have to be done by transfer via USB port.

You basically download, to your computer, the update that your particular Kindle model requires.

Then connect the Kindle to the computer with a USB cable.

Then drag-and-drop the update file to your Kindle from the computer.

Make sure the transfer has finished. Then when it has finished, you Eject the Kindle to disconnect it safely from your computer.

Then, on your Kindle, you can do the update this way:

- From the Home screen, select or tap the Menu icon, and then select Settings.

- Select or tap the Menu icon again, and then select Update Your Kindle.

Note: This option will be greyed out if the most recent update was already installed or if the file transfer was not successful.

- Tap OK to perform the update.

Note: Your Kindle may restart multiple times during the update. Your may also see Your Kindle is Updating on the screen.

(If this answers your question, please rate my answer. Thanks.)