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John, Engineer and electronic enthusiast for more than 12 years.
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Kindle 9 ( it was the first one out ) 60 books disappeared

Customer Question

Kindle 9 ( it was the first one out )
60 books disappeared from a folder(can't ember what they are called either)
any ideas?
Submitted: 1 year ago.
Category: Consumer Electronics
Expert:  Viet - Tech replied 1 year ago.
Hi,I'm sorry about the issue. How old is your kindle? Can you please check at the back of your kindle to see if there is any model, such as D01200, etc.?Can you press and hold (or slide and hold) the power on / off button / switch on the kindle for about 45 seconds, then turn it back on and check?When you go to menu / settings / register / account option on the kindle, what does it show there?Can you sign in your Amazon account at the website below and see if all your books are there? reply at the box below. Thank you,