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Rusty, Customer Service
Category: Consumer Electronics
Satisfied Customers: 5905
Experience:  Over 20 years electronics experience. How may I help you today?
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The screen of my s5 has gone did not get wet nor was

Customer Question

the screen of my s5 has gone did not get wet nor was it dropped. I bought it on thanks giving day 2015 and until now it has been working fine. is there a one year warantee by samsung?
Submitted: 1 year ago.
Category: Consumer Electronics
Expert:  Rusty replied 1 year ago.
Hello, my name is Rusty. Yes, your phone is covered for one year for parts and labor. The easiest way to get it fixed is to take it to the store you bought it from, and see if they can exchange it and send in the warranty for you. If not, get a copy of the receipt from them, you will need it. If they cannot fix it for you, shame on them. Click here to find your nearest repair shop that will definitely handle the warranty for you. Be sure to bring the receipt to prove the age of the phone. Here are the warranty terms: 1. The warranty is valid only when the warranty card is properly completed, and upon presentation of the proof of purchase consisting of original invoice or sales slip indicating the date of purchase, dealer's name, model and serial no.of the product. SAMSUNG reserves the right to refuse warranty if this information has been removed or changed after the original purchase of the product from the dealer.2. SAMSUNG's obligations are limited to repair of the defect or replacement the defective part or at its discretion replacement of the product itself.3. Warranty repairs must be carried out by a SAMSUNG Authorized Service Centre. Warranty cover will be void, even if a repair has been attempted by any unauthorized service centre. SAMSUNG shall not be liable for reimbursements,claims and damages that may result from the unauthorized repair of the product.4. Repair or replacement under the terms of this warranty does not provide right to extension or renewal of the warranty period. Repair or direct replacement of the product under the terms of this warranty may be full filled with functionally equivalent service exchange units.5. The warranty is not applicable to cases other than defects in material, design and workmanship.The warranty does not cover the following:Periodic checks, maintenance, repair and replacement of parts due to normal wear and tear.Abuse or misuse, including but not solely limited to the failure to use this product for its normal purposes or in accordancewith SAMSUNG's instructions on usage and maintenance. Defects resulting from usage of the product in conjunction withaccessories that are not approved by SAMSUNG for use with this product.Failure of the product arising from incorrect installation or use not consistent with the instructions and technical or safetystandards prescribed in the product user manual.Accidents, Acts of God, lightning, water, fire, public disturbances, improper ventilation, voltage fluctuations or anycausebeyond the control of SAMSUNG.Unauthorized modifications carried out to the product in order to comply with local or international technical standards incountries for which this SAMSUNG product was not originally designed.Damage of the battery caused by overcharging or failure to use in accordance with the specific instructions of core outlinedin the product user manual. The serial no. on the product has been altered, deleted, removed or made illegible.The batteries are charged by chargers other than those approved by SAMSUNG.Any of the seals on the battery enclosure or cells are broken or show evidence of tampering.6. This warranty does not affect the consumers'statutory rights nor the consumers'rights against the dealer related to their purchase/sales agreement.7. This warranty is not transferable. This warranty will be the purchasers'sole and exclusive remedy and neither SAMSUNG nor its service centres listed in this warranty document shall be liable for any incidental or consequential damages or breach of any express or implied warranty of this product. DISCLAIMER: SAMSUNG shall not be liable for the loss of any saved/stored data in products that are either repaired or replaced.The above policies are for warranty service and the customer will be responsible for any costs associated with non-warranty conditions. SAMSUNG reserves the right to make final decisions regarding problem determinationand the appropriate service option. Exchange units assume the remaining warranty of the original product. Please refer to your SAMSUNG Limited Warranty Statement for complete terms and conditions, as some models have other terms and conditions. Some limitations and restrictions apply and these programmes are subject to change without prior notice.