Electronics Repair Questions? Ask an Electronics Technician
To reset the voicemail passwords, go to the Subscriber Services Menu, and press [#]   ....you will then hear the old password ***** you will be able to change it.
The "Subscriber Services Menu" is also known as the mailbox menu - to access it there should be a VOICEMAIL or VMMSG or similar button on the phone.
Hi Kathleen, just checking in on your question, do you need any further assistance?
That's ok, thanks for the update!