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Russell H.
Russell H., Service Tech
Category: Consumer Electronics
Satisfied Customers: 10788
Experience:  8+ years of professional experience
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Cash drawer will not open anymore. can no longer push buttons

Customer Question

cash drawer will not open anymore. can no longer push buttons either. only button that responds is the printer feed button
Submitted: 1 year ago.
Category: Consumer Electronics
Customer: replied 1 year ago.
i can open the drawer underneath, but none of the buttons are responding. these is power to the unit
Expert:  Russell H. replied 1 year ago.
Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question. Presuming that the printer is hooked up correctly, the drawer is not manually locked (and why would it be, considering the problem with the register also?), etc.... your case register is locked up or dead.If it should turn out to be merely locked up, then try pulling the power plug on it, sharply and suddenly.And then leave it that way to cool off and reset, for at least 1/2 hour. Then only after that interval, turn it Off, plug it in to power again, and try turning it On also.

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