How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Russell H. Your Own Question
Russell H.
Russell H., Service Tech
Category: Consumer Electronics
Satisfied Customers: 10782
Experience:  8+ years of professional experience
Type Your Consumer Electronics Question Here...
Russell H. is online now
A new question is answered every 9 seconds

I have a PNY t5200 with a dual port 1.0 amp amp a 2.1 amp problemwhen

Customer Question

I have a PNY t5200 with a dual port 1.0 amp amp a 2.1 amp
problemwhen I press the G spot to turn it on , nothing happens. when I try hooking the charging cable nothing happens
Submitted: 1 year ago.
Category: Consumer Electronics
Customer: replied 1 year ago.
Ihave tried everything , thought it would probably discharge by letting I sit ,but no won't even turn on 1st time I charge it ,it worked ,showed 100%, now shows 188.
Customer: replied 1 year ago.
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Russell H. replied 1 year ago.
Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question. I think that, esp. if your PNY T5200 power pack is over 1 1/2 years old, you may have a defective battery.All rechargeable batteries, of whatever technology used in today' electronic devices, always fail eventually. Either they fail to hold charge/power, or they fail to deliver enough voltage. How old is your PNY T5200 power pack? I'd say, replace it, if it has been in use for years rather than months. (And if it's only months old, invoke the warranty on it and have it serviced/repaired for free by the maker. Let me know if that is the case, and I will give you details.)
Customer: replied 1 year ago.
This was a rip- off . cost for your help was more than I paid for the problem . Please consider a refund?
Customer: replied 1 year ago.
I hope I never get abused by this just ask again. this service sucked " replace it", I paid more for this service than I paid for the the t5200 from PNY you are all a rip off
Expert:  Russell H. replied 1 year ago.
Was the T5200 new? I was not aware of that, I am sorry to say. I have no power over billing, payments, charges, etc. For all issues of billing, payment, subscription terms and status, etc., I must refer you toCustomer Support at, which may be contacted through: will no doubt address your concern, if you contact them, with reasonable promptness. Thank you for trying