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Russell H.
Russell H., Service Tech
Category: Consumer Electronics
Satisfied Customers: 10917
Experience:  8+ years of professional experience
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The heart rate function on my vivofit will not operate.

Customer Question

The heart rate function on my vivofit will not operate.
Submitted: 1 year ago.
Category: Consumer Electronics
Expert:  Russell H. replied 1 year ago.
Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question. Have you followed the steps over again for setup of your heart rate function monitor? and for connecting it to the Vivofit ? Try loading Garmin Connect software on your computer, and connecting your Vivofit to your computer while Garmin Connect is running.Then go to the left side, the top menu, chooseDevicesand then select your Vivofit device. And you will see a choice of what to display, selectHeart Rateand make sure your settings are saved, then Sync your Vivofit. The settings will go onto the Vivofit, and hopefully it will now display heart rate. When dealing with an update for your Garmin device, it is best to simply download, install, and use Garmin Express. Go to and (if you have a Windows PC) click on the big blue Download button at center bottom of the page. (If you have an Apple, click on the nearby Download for Mac link.) And download Garmin Express' installer to your computer, save it, then double-click upon it to install Garmin Express.Then start the program, Garmin Express. Then connect your Garmin device. Then use Garmin Express to update your device.