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Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 36526
Experience:  Over 20 years fixing Electronically devices
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I have a HP pavilion dv6 entertainment notebook that won't

Customer Question

Hi I have a HP pavilion dv6 entertainment notebook that won't start up properly and all I'm getting is a blue screen with what looks like a bright light shining down from top of screen, being somewhat computer illiterate I am at a loss about how to fix it , please help asap if at all possible
Submitted: 1 year ago.
Category: Consumer Electronics
Expert:  Richard replied 1 year ago.
Hi there and welcomeCan you please remove the power from the notebook (so unplug it from the power socket) and hold the power button in for 60 seconds then release.Then connect the power cable, and tell me if it then starts correctly please