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Pete, Electronic Engineer
Category: Consumer Electronics
Satisfied Customers: 17939
Experience:  Over 16 years of experience installing and repairing electronics.
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Looking that can repair my Costco King Kong massage

Customer Question

Looking for someone that can repair my Costco King Kong massage chair.
JA: I'll do all I can to help, Costco King Kong massage chair. Tell me a bit more about what's going on so we can help you best.
Customer: The controller comes on but nothing is working, I think it may be a fuse but have no idea where it might be. Looking for repair manual but can't find anything online.
JA: Anything else I can tell the Appliance Technician before I connect you two?
Customer: nope
JA: I'm sending you to a secure page on JustAnswer so you can place the $5 fully refundable deposit now. While you're filling out that form, I'll tell the Appliance Technician about your situation and connect you two.
Submitted: 1 year ago.
Category: Consumer Electronics
Expert:  Pete replied 1 year ago.
Hi Bryan,
Customer: replied 1 year ago.
When I plug the massage power cord in to power the hand controller lights up but none of the buttons on the controller work anything, so I'm thinking a fuse blew but I have no idea where to look.
Expert:  Pete replied 1 year ago.
If you have a voltmeter available you can use it to test the circuit.If you find any faulty parts then you can go to and contact them for replacement parts.Or if you need a repairer to assist you, you can contact***@******.***
Customer: replied 1 year ago.
King Kong USA is out of business with no Customer Support that is why I contacted you. I was looking for a service manual so I could find where to look.
Expert:  Pete replied 1 year ago.
Hi Bryan,The service manuals are not available online, however have you tried contacting***@******.*** ?