How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
Satisfied Customers: 227
Experience:  I am here to help you!
Type Your Consumer Electronics Question Here...
John is online now
A new question is answered every 9 seconds

My son gave me two Kindles, one is more up to date than the

Customer Question

My son gave me two Kindles, one is more up to date than the other. I use one for bible study, the other I don't know how to open, that is the more modern one. He called and told me that if I don't update tonight both will be useless. Help!
Submitted: 1 year ago.
Category: Consumer Electronics
Expert:  Viet - Tech replied 1 year ago.


I'm sorry about the issue. What's the model / version / serial number of each kindle?

Do you have Wi-Fi / wireless at home?

What is the model of your Internet modem/router device?

Please reply at the box below. Thank you.

Expert:  Viet - Tech replied 1 year ago.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.