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Richard
Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 36526
Experience:  Over 20 years fixing Electronically devices
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Can't get remote to pair

Customer Question

Can't get remote to pair
Submitted: 1 year ago.
Category: Consumer Electronics
Expert:  Aric replied 1 year ago.

Hello, What remote is it you're looking to pair? Please reply with the Brand and Model.

Customer: replied 1 year ago.
JVC DM85UXR
stock remote - Just get pairing failed
Customer: replied 1 year ago.
I can call if you like
Expert:  Aric replied 1 year ago.

Okay, offhand your remote control shows that it has an IR emitter- which means it's Infra-Red based. Pairing occurs with BlueTooth devices. So are you saying the original remote won't work, or please elaborate?

Customer: replied 1 year ago.
original remote won't work,
IR is working
Expert:  Aric replied 1 year ago.

My bad I see that the remote is both IR-based and BueTooth.

Expert:  Aric replied 1 year ago.

Okay was the remote working before and then stopped, or is this the first time setup of the TV?

Customer: replied 1 year ago.
Upon startup it takes you to the setup screen, Can't get past it
Customer: replied 1 year ago.
Tried reseting tv
Customer: replied 1 year ago.
unplug TV then hold its power button in for about 30 seconds
Customer: replied 1 year ago.
really Aric, I tried this so I didn't have to wait 24 hrs
Customer: replied 1 year ago.
first time setup
Expert:  Richard replied 1 year ago.

Hi there and welcome

To be sure, can you replace the batteries in the remote and then try to pair it

tell me if it then works please.

Customer: replied 1 year ago.
Richard, the batteries are fine and I have checked that the IR is working well
Customer: replied 1 year ago.
There must be a way to get around the start up screen. I am sure it requires a trick of some sort
Customer: replied 1 year ago.
Don't really care about the stock remote as we will likely not use it anyway
Expert:  Richard replied 1 year ago.

ok, on the remote hold the Dash and return buttons for 3 seconds.

Does this pair it?

Customer: replied 1 year ago.
Richard, I don't want to be short here, but the answers I am getting so far are not even close to what I need. I am a fairly smart guy and all the basic stuff has been tried. I need someone who knows how to get past this start up screen somehow. If you are unable to help me here please don't take this personal. But the responses I have gotten here so far seem to be assuming your dealing with a dumbass
Expert:  Richard replied 1 year ago.

No problem, I will opt out of working with you further.

All the best.