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I can't get my vivosmart to pair with my droid turbo. is…

Customer Question
I can't get my vivosmart...
I can't get my vivosmart to pair with my droid turbo. is there a trick?
Submitted: 2 years ago.Category: Consumer Electronics
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Answered in 1 minute by:
3/7/2016
Electronics Technician: Richard, Customer Service replied 2 years ago
Richard
Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 47,537
Experience: Over 20 years fixing Electronically devices
Verified

Hi there and welcome

On your Droid, can you please go to Settings, About and tell me which Android version is installed?

Thank you

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Customer reply replied 2 years ago
5.1
Electronics Technician: Richard, Customer Service replied 2 years ago

ok, and have you installed Garmin Connect on your phone? As you need to have this installed.

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Electronics Technician: Richard, Customer Service replied 2 years ago

Thanks

Whats the error you get when it fails to connect?

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Customer reply replied 2 years ago
I hit search device and garmin connect won't find it. goes back to the search again. I can connect using the phone bluetooth menu, but not through garmin connect.
Electronics Technician: Richard, Customer Service replied 2 years ago

ok, try to connect via the App, as this is the common method.

Tell me what happens please

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Customer reply replied 2 years ago
it just keeps asking to search again
Electronics Technician: Richard, Customer Service replied 2 years ago

is bluetooth showing on the Viviosmart?

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Customer reply replied 2 years ago
I have it where it is pairing when I try to connect
Electronics Technician: Richard, Customer Service replied 2 years ago

IS it getting to the point to request the code?

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Customer reply replied 2 years ago
no
Electronics Technician: Richard, Customer Service replied 2 years ago

ok, I want you to reset it.

To do this

Delete the Garmin Connect app from your phone.
"Forget" the device in your phone's Bluetooth settings and disable Bluetooth on your phone, then reboot your phone.
Clamp the VivoSmart into its charger, and plug it into your computer.
Erase all files and directories on the VivoSmart when it comes up as a USB drive on your computer.
Eject the VivoSmart USB device from your computer.
Disconnect the VivoSmart from the charger
Re-install Garmin Connect on your phone.
Re-enable Bluetooth on your phone.
Put your Vivosmart into "pairing mode" -- documented in your manual -- and re-pair your VivoSmart as below:
Open Garmin Connect Mobile on your phone.
Touch the Home Menu button
Touch Devices
Touch the “+” in the upper-right corner
Touch Health and Fitness
Touch vivosmart
Follow the on-screen prompts to complete the pairing process

Does it then connect?

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