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I have a Sony VCR and VHS recording. Yesterday I switched…

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I have a Sony VCR...
I have a Sony VCR for DVD and VHS recording. Yesterday I switched form Verizon to Time Warner. In speaking with a representative from Time Warner about why my software wasn't working, i.e., the command signal or the system preferences button. She suggested that I check to see whether the installation person had connected the plugs to the VCR. He hadn't. She suggested at the same time that I move from DVD 1 or 3 input to DVD 3. Everything froze. Rather than having any window coming up where I can pre-record or change the settings, all I get is a signal saying DVD 2 on the VCR. I've tried turning the machine on and off many times. Is there some button somewhere where I can reset the whole thing?
Submitted: 2 years ago.Category: Consumer Electronics
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Answered in 8 minutes by:
3/1/2016
Electronics Technician: Rusty, Customer Service replied 2 years ago
Rusty
Rusty, Customer Service
Category: Consumer Electronics
Satisfied Customers: 6,138
Experience: Over 20 years electronics experience. How may I help you today?
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Hello, my name is Rusty. It sounds like you have an AV receiver in the system. What is the model number of that receiver?

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