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John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
Satisfied Customers: 227
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Please tell me how to place my routers serial # in correctly

Customer Question

please tell me how to place my routers serial # ***** correctly on the product registration page/account i have the s/n # ***** it keeps telling me it is wrong
Submitted: 1 year ago.
Category: Consumer Electronics
Expert:  Cody replied 1 year ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 1 year ago.

What router do you have? Can you take a picture of the bottom of the device and attach here?

Customer: replied 1 year ago.
Wireless Ac-1900gigabit model#RT-AC68U
Customer: replied 1 year ago.
I was under the impression that you guys would answer within 30mins , has my card been charged yet?
Expert:  Cody replied 1 year ago.

I'm not sure on billing, I think we'll need secure remote assistance so we can see why serial number is ***** working.

Do you want to continue on?

Customer: replied 1 year ago.
Does this help you
Expert:  Cody replied 1 year ago.

too blurry I can't see

sometimes serial number will have an extra number or letter at end, maybe try entering it without last 1 or 2 characters.

Anything that says S/N ?

Customer: replied 1 year ago.
it is
I believe
Expert:  Cody replied 1 year ago.

Checking in to see if you still need help with this issue, if so please reply at your convenience.