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I have a model s910w and I can't the receiver to recognize…

Customer Question
I have a model s910w...
I have a model s910w and I can't the receiver to recognize the second subwoofer.
Submitted: 2 years ago.Category: Consumer Electronics
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Answered in 1 hour by:
2/21/2016
Electronics Technician: Nathan, Engineer replied 2 years ago
Nathan
Nathan, Engineer
Category: Consumer Electronics
Satisfied Customers: 31,388
Experience: Engineer
Verified

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

What do you mean by cannot be recognized? Does the 2nd not output a test tone for the setup mic?
If you swap the leads to the 2 subs, does the sub that initially wouldn't work still not do anything?

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Customer reply replied 2 years ago
When we go into set up, only one sub will give the tone, if we switch the subs the other sub will work we still get just one sub, both subs will work as long as that they are set in #2 terminal. I'm only showing one sub in the configuration.
Electronics Technician: Nathan, Engineer replied 2 years ago

Are you using the setup mic?
Do you have your main (front) speakers set to large or small?

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Customer reply replied 2 years ago
Speakers are set to large, and we have tried Manual set up and tried using the set up mic, I would prefer to use the set up mic.
Electronics Technician: Nathan, Engineer replied 2 years ago

I would recommend the mic as well.

Try setting your fronts to small and run it again to see if the 2nd is recognized.

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Customer reply replied 2 years ago
Still did not recognize both subs.
Electronics Technician: Nathan, Engineer replied 2 years ago

Okay we'll need to do a microprocessor reset next.

Power the denon off

press and hold the tuner preset +/- buttons on the front

keep holding while powering back on, and hold until the display starts flashing, then release and run through the setup again

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Customer reply replied 2 years ago
I'm getting sound out of both subwoofers but will it ever ask to configure the second subwoofer? Or does it just recognize both of them as one?
Electronics Technician: Nathan, Engineer replied 2 years ago

This depends on the other configurations of the system.

Typically it treats them as 1 in most cases.

The only time it would recognize them separately and send different signals to each is if you had the front speakers on small in which case 1 sub is used to reinforce the bass for the fronts, and the other is used for LFE.

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