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Bose49be28 won't pair with my Itouch or iPad anymore. I've…

Customer Question
bose49be28 won't pair with my...
bose49be28 won't pair with my Itouch or iPad anymore. I've used it for two months without an issue
Submitted: 2 years ago.Category: Consumer Electronics
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Answered in 5 minutes by:
2/18/2016
Electronics Technician: Nathan, Engineer replied 2 years ago
Nathan
Nathan, Engineer
Category: Consumer Electronics
Satisfied Customers: 31,384
Experience: Engineer
Verified

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Can you please clarify which specific device you're using?

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Customer reply replied 2 years ago
Bose 49be28
Electronics Technician: Nathan, Engineer replied 2 years ago

That is not a valid model.

Is it a soundtouch?
A lifestyle theater system?

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Customer reply replied 2 years ago
sound touch 416776
Customer reply replied 2 years ago
my touch sees it as Bose sound touch 49be28
Customer reply replied 2 years ago
my itouch
Electronics Technician: Nathan, Engineer replied 2 years ago

Is it the soundtouch model 10 20 or 30?

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Customer reply replied 2 years ago
are you there?
Electronics Technician: Nathan, Engineer replied 2 years ago

Yes, I'm here, but please reply only once and give me a chance to respond back. When you send multiple replies you get lost in the queue.

I need to know specifically which model you have, what you are seeing on your phone is just a device id.

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Electronics Technician: Nathan, Engineer replied 2 years ago

What you'll need to do as your first step here is determine which model you have, then do the software update on it (via usb memory stick or usb cable from your computer if you have the 10 model): https://worldwide.bose.com/downloads/en/web/soundtouch_updates_usb/page.html

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Customer reply replied 2 years ago
Sound Touch 10 wireless music system model 416776
Electronics Technician: Nathan, Engineer replied 2 years ago
Great. Click the link above and the update file and instructions are there to update it.
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Electronics Technician: Nathan, Engineer replied 2 years ago

Were you able to complete the update?

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