Consumer Electronics

Electronics Repair Questions? Ask an Electronics Technician

Ask an Expert,
Get an Answer ASAP!

My kindle is broken. i am unable to get a list of the books…

Customer Question
My kindle is broken. i...
My kindle is broken. i am unable to get a list of the books that i have purchased. My kindle is 6-7 years old.
Submitted: 2 years ago.Category: Consumer Electronics
Show More
Show Less
Ask Your Own Consumer Electronics Question
Answered in 3 minutes by:
2/15/2016
Electronics Technician: Viet - Tech, Electronics Tech replied 2 years ago
Viet - Tech
Viet - Tech, Electronics Tech
Category: Consumer Electronics
Satisfied Customers: 41,184
Experience: Troubleshoot consumer electronics devices.
Verified

Hi,

I'm sorry about the issue. While charging, please press and hold the Power on/off button / switch on the kindle for about 60 seconds, then turn it back on and check.

- If that does not work, unfortunately, the kindle device is broken. But don't worry, all your books are still in your Amazon account https://www.amazon.com/manageyourkindle . You can get a new kindle and download your purchased books again.

- You can also read your kindle books on a Windows or Mac computer, if you have at the website below:

https://read.amazon.com/

, and/or if you have a tablet or smartphone, you can go to App Store or Play Store, then download / install the Kindle app there.

Please reply at the box below to continue. Thank you.

Ask Your Own Consumer Electronics Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Viet - Tech Your Own Question
Viet - Tech
Viet - Tech
Viet - Tech, Electronics Tech
Category: Consumer Electronics
Satisfied Customers: 41,184
41,184 Satisfied Customers
Experience: Troubleshoot consumer electronics devices.

Viet - Tech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Steve G.

Steve G.

Engineer

2,358 satisfied customers

VP of electronic repair company. Audio nut since 1974. Home Theater advisor. Vinyl holdout!

John

John

Engineer and electronic enthusiast for more than 12 years.

228 satisfied customers

I am here to help you!

Russell H.

Russell H.

Service Tech

4,832 satisfied customers

8+ years of professional experience

Louie

Louie

Technician

4,619 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Greg A.

Greg A.

Engineer

1,394 satisfied customers

Engineer / Consultant

Rod

Rod

Systems Engineer

1,319 satisfied customers

FCC Commercial Licenses, BSCS, ASEET, 40+years Electronics & Communication Systems

Martin

Martin

Engineer

1,248 satisfied customers

16 years, include works in aluminium plant, industrial machinery, military weapons, programming

< Previous | Next >

Related Consumer Electronics Questions
The last four books I have ordered have not shown up on my
The last four books I have ordered have not shown up on my kindle. They are A Will and a Way, Mistletoe Mysteries, Nemesis, and Dashing Through the Snow. … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
577 satisfied customers
My Dad's Kindle keeps saying: Your Kindle is unable to
Hi, My Dad's Kindle keeps saying: Your Kindle is unable to connect at this time. He has full bars on the 3G network icon and has just run an update can you help? … read more
Louie
Louie
Technician
Associate Degree
4,619 satisfied customers
I am trying to buy a book on my kindle and nothing happens
I am trying to buy a book on my kindle and nothing happens when I click on "buy for $19.60. … read more
Louie
Louie
Technician
Associate Degree
4,619 satisfied customers
The last few times I tried to purchase a book for kindle,
The last few times I tried to purchase a book for kindle, the book went to cloud kindle. I do not have a cloud kindle. I would like to be able to purchase books for my kindlw … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
577 satisfied customers
I purchased The Survivor May 5, 2017 Not able to read beyond
I purchased The Survivor May 5, 2017 Not able to read beyond sample … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
577 satisfied customers
I downloaded 2 books but they were corrupted. I want to
Hello, I downloaded 2 books but they were corrupted. I want to redownload them but I can't. … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
577 satisfied customers
I have four kindle devices that range from the first sold to
I have four kindle devices that range from the first sold to the latest. They are all registered to me, but I cannot get the books I bought on three of the devices. Start with the original. … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
577 satisfied customers
I can't download a book. I think because i cant get on the
I can't download a book. I think because i cant get on the internet. … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
577 satisfied customers
I t in error "America's First Daughter". Do not want this
I hit in error "America's First Daughter". Do not want this book., cannot find your cancel button, please help!!Barbara L****… read more
Russell H.
Russell H.
Service Tech
Vocational, Technical or Trade Scho
4,832 satisfied customers
I have just returned from an 8 week holiday. Early in the trip
I have just returned from an 8 week holiday. Early in the trip my kindle was damaged either from a minor bump or simply excess motion meaning that I could not access the 5 or 6 books I had purchased f… read more
Viet - Tech
Viet - Tech
Electronics Tech
Bachelor's Degree
41,184 satisfied customers
ON 5/6 I ordered 2 books (stay close & Canada ).My
ON 5/6 I ordered 2 books (stay close & Canada ).My understanding was they would appear in my kindle home list on 5/25. My kindle is listed as leslie's 2nd kindle. Please advise.… read more
Michael
Michael
Appliance Repair Technician
Bachelor's Degree
3,516 satisfied customers
Amazon.com Order (xxxxxxxxxxxx) Order Information Email
Amazon.com Order (xxxxxxxxxxxx) Order Information Email address***@******.*** Ordered Decider [Kindle Edition] $7.99. Order Date: 2-26-2012 6:30 pm. The book did not deliver to William's Kindle Billin… read more
Thomas
Thomas
IT Manager
Associate Degree
983 satisfied customers
I am unable to setup my Kindle. Yesterday when I was trying
I am unable to setup my Kindle. Yesterday when I was trying to check out one of the networks (my husband's), it locked into another one listed and would not release it. I was unable to turn the Kindle… read more
Andy Mont
Andy Mont
Researcher
Master\u0027s Degree
251 satisfied customers
I have downloaded the Kindle app to my Samsung, android, Galaxy
I have downloaded the Kindle app to my Samsung, android, Galaxy phone. I also own an Amazon Kindle and have an Amazon account. I am unable to view books on my phone that I have purchased on my Kindle,… read more
Simit
Simit
Bachelor\u0027s Degree
2,001 satisfied customers
I have a Technics CD Player/Radio compact unit, which Ive
I have a Technics CD Player/Radio compact unit, which I've had for approx 10-12 years. Its a 6 CD Stacker and considering the size and age of the product, the sound is great. In face, I love it! It's … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
Hi, I recently purchased my Kindle. I study with the Open University,
Hi, I recently purchased my Kindle. I study with the Open University, and all my material is sent to me in book form. I can also down load all the books in PDF format. I bought the Kindle for one main… read more
Craig
Craig
Electrical Director
Electrical Automation Technician
2,133 satisfied customers
I cant download books I have ordered. And, of course, if
I can't download books I have ordered. And, of course, if I try to order them again, I'm told that I already did that. I've tried to order 10 or more books and get the "Unable to connect at this time,… read more
Rod
Rod
Systems Engineer
Graduate Certificate
1,319 satisfied customers
I would like to know how I delete books that I have purchased
I would like to know how I delete books that I have purchased and read from my Kindle. Albert DiFiore [email protected]… read more
James
James
Field Service Engineer
Vocational, Technical or Trade Scho
4 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x