Consumer Electronics

Electronics Repair Questions? Ask an Electronics Technician

Ask an Expert,
Get an Answer ASAP!

I dropped my Kindle Voyage with a cover on it about 3 feet.

Customer Question
It is frozen and nothing...
I dropped my Kindle Voyage with a cover on it about 3 feet. It is frozen and nothing I have done has unfrozen it. I have held the power button down multiple times and charged it all to no avail. Any suggestions or is it "fried".
Submitted: 2 years ago.Category: Consumer Electronics
Show More
Show Less
Ask Your Own Consumer Electronics Question
Answered in 7 minutes by:
2/14/2016
Electronics Technician: Aric, Technician replied 2 years ago
Aric
Aric, Technician
Category: Consumer Electronics
Satisfied Customers: 47,242
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

Hello, and sorry you're having problems. We are now connected on this website- which saves you money over having a Tech come to your home, and in many cases we can fix the problem you're having. In other cases, these things do require additional parts to fix. But I can help you with that as well.

The problem you're having is often due to the software in the Kindle locking up and it needing to be rebooted. To do this, simply press and hold the power button on the Kindle for 30 full seconds, then release and wait a full minute for it to reboot.
Do not press anything else during that minute. If this does not cure the issue, oftentimes the reset procedure needs to be repeated several times for it to force a reboot.

_____

This clears up the issues you're having 90% of the times, but in the rare case that it does not, the problem goes deeper than a software issue, and the Kindle would require repairs, or replacement. If you choose to repair the device, you can contact the folks at the link below, as they are a Kindle repair service:

http://www.missionrepair.com

Alternatively, given that a typical repair runs about $80-$100, it may be more cost effective to purchase a refurbished Kindle from Amazon (since they start at around $70). You can still download your purchased books onto the new device without having to buy them again.

http://www.amazon.com/b?node=8497978011

Feel free to reply back if you need more help, or want to reply back with more details. It does not cost you anything more to reply back once you've rated. Please do rate me positively (at least 3 STARS) and I will continue with you until this is sorted. The positive rating ensures I am credited for my work.

Ask Your Own Consumer Electronics Question
Electronics Technician: Aric, Technician replied 2 years ago

Please let me know if you need further help once you are able to see my reply.

Ask Your Own Consumer Electronics Question
Electronics Technician: Aric, Technician replied 2 years ago

I'm not sure how long you've held the power button for, but to fully reset it, it needs to be held at least 30 seconds to have any effect. However if that is what you've already tried- and the screen is still frozen, then there is nothing left on a user level that you can try- since you cannot access any settings unless the screen is responsive.

Ask Your Own Consumer Electronics Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Aric Your Own Question
Aric
Aric
Aric, Technician
Category: Consumer Electronics
Satisfied Customers: 47,242
47,242 Satisfied Customers
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company

Aric is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Engineer and electronic enthusiast for more than 12 years.

228 satisfied customers

I am here to help you!

Steve G.

Steve G.

Engineer

2,358 satisfied customers

VP of electronic repair company. Audio nut since 1974. Home Theater advisor. Vinyl holdout!

Russell H.

Russell H.

Service Tech

4,653 satisfied customers

8+ years of professional experience

Louie

Louie

Technician

4,605 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Greg A.

Greg A.

Engineer

1,360 satisfied customers

Engineer / Consultant

Rod

Rod

Systems Engineer

1,319 satisfied customers

FCC Commercial Licenses, BSCS, ASEET, 40+years Electronics & Communication Systems

Martin

Martin

Engineer

1,247 satisfied customers

16 years, include works in aluminium plant, industrial machinery, military weapons, programming

< Previous | Next >

Related Consumer Electronics Questions
I have a Nextar GPS, but it tells me the map database is out
I have a Nextar GPS, but it tells me the map database is out of date, and referred me to you to get an updated map database. How do I go about it?? I am severely technologically challenged. … read more
Harry
Harry
1,907 satisfied customers
We are purchasing a trim kit for installing a microwave
we are purchasing a trim kit for installing a microwave oven. Listed as missing are the 4 x strikes. What are these? … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
On my last three cruises to Vanuatu my hearing aids stopped
On my last three cruises to Vanuatu my hearing aids stopped functioning at exactly the same spot. The last island before sailing home. I miss all the jackpot bingos, last few shows, prize giveaways et… read more
Harry
Harry
1,907 satisfied customers
We can make calls out on our phone line but cannot receive
we can make calls out on our phone line but cannot receive calls. The phone is necessary for health reasons. Please let us know if there is any technician that can come to our home to fix this problem… read more
Harry
Harry
1,907 satisfied customers
I can not open it no longer. I have tried 3 times. The
I can not open it no longer. I have tried 3 times. The battery light id not lit. … read more
Russell H.
Russell H.
Service Tech
Vocational, Technical or Trade Scho
4,653 satisfied customers
I have a Remstar 510m bipap that's flashing "service
I have a Remstar 510m bipap that's flashing "service required" after it got a little wet. I'm pretty sure it's out of warranty. How can I fix this myself? … read more
Harry
Harry
1,907 satisfied customers
My question is about billing on my credit card, every month
my question is about billing on my credit card , every month I am charged every month , may billing was $10.81 … read more
Harry
Harry
1,907 satisfied customers
My husband has a Samsung Gear S2. The band has broken off.
My husband has a Samsung Gear S2. The band has broken off. … read more
Harry
Harry
1,907 satisfied customers
I have a Sherwood TDAS AM/FM 4 Channel stereo receiver RX
I have a Sherwood TDAS AM/FM 4 Channel stereo receiver RX 5502. I want to buy speakers … read more
Aric
Aric
Technician
47,242 satisfied customers
He's thx. Sharp. An old model. Font have the details
He's thx JA: What's the brand and model of your product? Customer: Sharp JA: What have you tried so far? Customer: An old model JA: Anything else you want the Electronics Expert to know before I conne… read more
Harry
Harry
1,907 satisfied customers
We have just purchased an Insignia 39" 60Hz LED TV. We
We have just purchased an Insignia 39" 60Hz LED TV. We followed the instructions in Quick Setup Guide and everything looks ok. We tried to turn the TV on, the solid red light comes on and nothing happ… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I Have a vivioactive HR watch and recently while swimming in
Hello ***** a vivioactive HR watch and recently while swimming in cambodia the watch went loopy. Has since been working and is sync with my mobile phone, however only have 4 hours battery life... Is t… read more
Harry
Harry
1,907 satisfied customers
My panasonic answering machine is filled with noise which
My panasonic answering machine is filled with noise which makes hearing the message difficult, and it might discourage a caller from leaving a message. thank you … read more
Harry
Harry
1,907 satisfied customers
I also need to purchase an amp and a wireless microphone if
I also need to purchase an amp and a wireless microphone if it's simple enough to use with a little to no technology training. Can you recommend one please? I will be presenting to about 20 to 50 peop… read more
Expert-Repair
Expert-Repair
Owner Kingsland Auto & Marine Services
Vocational, Technical or Trade Scho
11 satisfied customers
Im trying to setup my computer. The monitor says input not
Im trying to setup my computer. The monitor says input not supported on a black screen. … read more
Harry
Harry
1,907 satisfied customers
We were painting a room & I unplugged a JGA930 phone
We were painting a room & I unplugged a JGA930 phone extension. Now all 3 phones say "Line in use". The FCC ID for unit is ACJ96NKX-JGA930. … read more
Harry
Harry
1,907 satisfied customers
I have a Sony audio rack that reverts to CD mode when I try
I have a Sony audio rack that reverts to CD mode when I try to play a cassette tape. Any ideas? … read more
Russell H.
Russell H.
Service Tech
Vocational, Technical or Trade Scho
4,653 satisfied customers
My pipe remote is broken. how do I get a new one? The Pipe,
skullcandy Pipe. the remote has cr2025 on the back … read more
Harry
Harry
1,907 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x