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Aric, Technician
Category: Consumer Electronics
Satisfied Customers: 44706
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
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My grace encore digital radio is giving me trouble. Presets

Customer Question

my grace encore digital radio is giving me trouble. Presets are fine but when I go to genre pick 'comedy' then go to location and specify 'uk' , it tells me it is loading ten stations then immediately reverts to location choice menu. Same thing if I specify 'classic rock' or any other genre. In every case it tells me it is loading the stations then reverts to previous menu. What is going on?
John MacDonald
Submitted: 1 year ago.
Category: Consumer Electronics
Expert:  Aric replied 1 year ago.

Hello and sorry you're having problems. How long have you owned the Grace for and when did the problem occur?

Expert:  Aric replied 1 year ago.

The first thing you will want to do, is to go into the "Settings MENU" of the machine, and "Revert to Factory Defaults".

Reset to Factory Defaults Puts all the settings back to their defaults as they were when the unit left the factory. If you perform a factory reset on your radio you will lose all your presets and your wireless network connection. Please note that your radio’s serial number will still be registered with your Grace Digital internet radio account (assuming you already registered the radio). Any premium station passwords, my stuff stations and podcast that were saved on our web site will be saved and re-associate with your radio after you power back on, log onto your network.

Once you set the unit back up again, this should clear the issue you're having. If it does not, then unplug the system from power for 5 minutes, plug it back in and Revert To Factory Settings once more.

Let me know what happens please.

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