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I bought a phone SONY XPERIA C4 months ago,today my phone…

Customer Question
I bought a phone SONY...
I bought a phone SONY XPERIA C4 for two months ago,today my phone stopped working
I don't know why.
Can you help me please?
Submitted: 2 years ago.Category: Consumer Electronics
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Answered in 4 hours by:
2/13/2016
Electronics Technician: Russell H., Service Tech replied 2 years ago
Russell H.
Russell H., Service Tech
Category: Consumer Electronics
Satisfied Customers: 12,955
Experience: 8+ years of professional experience
Verified

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

Does the phone show any signs of life at all?

- if not, the battery may have failed. Or perhaps the charger for the device.

If the device's charger plugs into the phone, then plug it in thus, and see if the device now shows any signs of life... if it does, the battery has failed doubtless. (And that's covered by the Sony warranty on the Xperia.) ...if it doesn't, then the charger may have failed too, or the device's CPU etc. perhaps.

- if the phone shows some signs of life, tell me the extent of the failure, or of the continuing function, and I will advise you further.

Note that if some part of the phone is 'broken', but not by your dropping it or getting it wet etc., Sony's eService should be contacted, for warranty repair free-of-charge.

https://eservice.sony.com/webrma/web/index.do

is the page to go to, or else just call 1-***-***-****.

I hope this advice helps. (If it does, please rate my answer, so that this case may be closed.)

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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