How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Pete Your Own Question
Pete, Electronic Engineer
Category: Consumer Electronics
Satisfied Customers: 17619
Experience:  Over 16 years of experience installing and repairing electronics.
Type Your Consumer Electronics Question Here...
Pete is online now
A new question is answered every 9 seconds

Marantz 1604 firmware update just failed and now the unit

Customer Question

Hi Marantz 1604 firmware update just failed and now the unit has no output
JA: Thanks. Can you give me any more details about your issue?
Customer: Sure. During update of firmware LCD said connection failed and its been restarting and attempting to continue updating and failing. I tried a factory reset and now there is no output. the only thing still functioning is the front display but no output to speakers
JA: OK got it. Last thing — Electronics Technicians generally expect a deposit of about $18 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.
Category: Consumer Electronics
Customer: replied 1 year ago.
Can you assist?
Expert:  Pete replied 1 year ago.

Hi there,

If the connection failed during the firmware update then the system will be unable to boot itself normally again until the firmware is reinstalled manually.

This will need to be done at a Marantz service centre using their specialist firmware installation equipment -

you can contact the Marantz distributor in Australia, Qualifi, to arrange this, at (03) 8542 1144 or *****@******.***