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Marantz 1604 firmware update just failed and now the unit…

Customer Question
Hi Marantz 1604...

Hi Marantz 1604 firmware update just failed and now the unit has no output

Technician's Assistant: Thanks. Can you give me any more details about your issue?

Sure. During update of firmware LCD said connection failed and its been restarting and attempting to continue updating and failing. I tried a factory reset and now there is no output. the only thing still functioning is the front display but no output to speakers

Submitted: 2 years ago.Category: Consumer Electronics
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Customer reply replied 2 years ago
Can you assist?
Answered in 4 hours by:
2/13/2016
Electronics Technician: Pete, Electronic Engineer replied 2 years ago
Pete
Pete, Electronic Engineer
Category: Consumer Electronics
Satisfied Customers: 20,614
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi there,

If the connection failed during the firmware update then the system will be unable to boot itself normally again until the firmware is reinstalled manually.

This will need to be done at a Marantz service centre using their specialist firmware installation equipment -

you can contact the Marantz distributor in Australia, Qualifi, to arrange this, at (03) 8542 1144 or *****@******.***

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