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Battery not charging can it be replaced?

Customer Question
battery not charging can it be replaced?
Submitted: 2 years ago.Category: Consumer Electronics
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Answered in 1 minute by:
2/11/2016
Electronics Technician: Nathan, Engineer replied 2 years ago
Nathan
Nathan, Engineer
Category: Consumer Electronics
Satisfied Customers: 31,496
Experience: Engineer
Verified

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble, Carol.

This symptom can indicate several possible issues: an internal hardware failure, a low/faulty battery, or just a simple memory/firmware glitch.

The first step here will be to attempt to reboot the kindle. This is done by pressing/sliding and holding the power button for 20+ seconds, or until the screen flashes (usually with an image of a tree), then release. Give the kindle about a minute to start back up, and let me know if the problem persists, we can then try some further steps, including replacement of the battery of needed (tell me the exact kindle model though, there are many different fire models).

Nathan

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