Consumer Electronics

Electronics Repair Questions? Ask an Electronics Technician

Ask an Expert,
Get an Answer ASAP!

Norman, 's Locksmith Service, Bermuda. Email:

Customer Question
Norman Ward, Ward's Locksmith Service...
Norman Ward, Ward's Locksmith Service, Bermuda. Email:***@******.***. 1(###) ###-####
I have a Sentry TCB-331 to open.
The battery has died on the keypad, and the customer does not know were the key is.
Member of ALOA 2328, SAVTA 004480.
Submitted: 2 years ago.Category: Consumer Electronics
Show More
Show Less
Ask Your Own Consumer Electronics Question
Answered in 1 hour by:
2/1/2016
Electronics Technician: Cerecita,
 replied 2 years ago
Cerecita
Category: Consumer Electronics
Satisfied Customers: 21,708
Verified

Hello, Norman and thank you for your question.

I know, sometimes it's difficult to read the model number, but is it TC8-331, instead of TCB? If so, here is a downloadable copy of the owner's manual, which gives instructions on how to replace the batteries:

http://www.sentrysafe.com/pdfs/OwnersManuals/400093.pdf

If the four-bitted key that came with the safe was to be used in conjunction with the electronic combination, was misplaced by the customer, there was also an 'override' (skeleton) key that was attached to the owner's manual, in a plastic bag. If the override and/or other key was lost, then, the customer can order a replacement key from Sentry, directly, by following directions at this site:

http://www.sentrysafe.com/CustomerCare/Need_A_Key

I'm assuming the customer knows the combination, but if that has been misplaced or forgotten, as well, it can also be retrieved from Sentry:

https://www.sentrysafe.com/CustomerCare/Lost_Your_Combination

If you need to speak with a representative, here is the phone number and hours:

Monday - Friday, 8am - 6pm EST

US and Canada Customer Service Center:(###) ###-####/p>

---------------------------

I hope you found this information helpful and if so, please let me know, here and/or click on a positive rating so I am credited for my assistance.

If you have any further questions, please reply back at any time, at no additional charge, even after rating.

I wish you much good luck with this customer's safe!

Warmest regards,

Cher

Ask Your Own Consumer Electronics Question
Customer reply replied 2 years ago

Information received. All of that I previously knew. What I wanted was some technical information for drilling or other methods of entry.

The customers safe had lost battery power, and they did not know were the key was. And it would take about a week or so before any replacement key would arrive here. Fortunately the customers did find the key so the problem is solved.

If you do have any other methods of entry to this safe, when every thing else has failed let me know. thanks. N.Ward

Electronics Technician: Cerecita,
 replied 2 years ago

Hi again, N. Ward and thanks very much for your reply.

I'm very glad the customer found the key (I'm assuming the override key?) so the safe could be opened. I wasn't sure if you knew how to get to the battery case or not, that's why I included that information.

No, I don't know of any other methods of entry to this safe, when all else has failed, but I will research it and if I find any additional information, I will let you know.

I'm very glad everything worked out and thanks so much for your reply, letting me know!

Warmest wishes,

Cher

Ask Your Own Consumer Electronics Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Cerecita Your Own Question
Cerecita
Cerecita
Cerecita
Category: Consumer Electronics
Satisfied Customers: 21,708
21,708 Satisfied Customers

Cerecita is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Steve G.

Steve G.

Engineer

2,358 satisfied customers

VP of electronic repair company. Audio nut since 1974. Home Theater advisor. Vinyl holdout!

John

John

Engineer and electronic enthusiast for more than 12 years.

228 satisfied customers

I am here to help you!

Russell H.

Russell H.

Service Tech

4,832 satisfied customers

8+ years of professional experience

Louie

Louie

Technician

4,619 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Greg A.

Greg A.

Engineer

1,394 satisfied customers

Engineer / Consultant

Rod

Rod

Systems Engineer

1,319 satisfied customers

FCC Commercial Licenses, BSCS, ASEET, 40+years Electronics & Communication Systems

Martin

Martin

Engineer

1,248 satisfied customers

16 years, include works in aluminium plant, industrial machinery, military weapons, programming

< Previous | Next >

Related Consumer Electronics Questions
I have a small sentry safe. The battery has gone out on
I have a small sentry safe. The battery has gone out on numbers. How do I open it? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
My digital sentry safe won't open anymore. I put in the
My digital sentry safe won't open anymore. I put in the factory code I've always used, get a green light with each entry until all five numbers are in then it blinks red which is error. Replaced batte… read more
Russell H.
Russell H.
Service Tech
Vocational, Technical or Trade Scho
4,832 satisfied customers
I have a Sentry Safe Model KSW3632. I am having trouble
I have a Sentry Safe Model KSW3632. I am having trouble opening it. I have tried inserting new batteries in the proper position, using a rubber mallet and tapping on the left top area on the door as s… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,133 satisfied customers
Got a Sentry safe model BA 176905 SN # XXXXX for a gift -perhaps
Got a Sentry safe model BA 176905 SN # XXXXX for a gift -perhaps 5 years ago. I have had another brand safe for 12 years which has opened and closed until last Saturday. I called the locksmith where I… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,133 satisfied customers
I have a small sentry safe that key pad went dead. I replaced
I have a small sentry safe that key pad went dead. I replaced the batteries and still no keypad. The batteries that were in there had corroded . How do I proceed to open safe.… read more
bugoy31
bugoy31
Electronic technician in amusement Centr
Vocational, Technical or Trade Scho
930 satisfied customers
I hava a sentry safe that is now a few years old. It has an
I hava a sentry safe that is now a few years old. It has an electronic touch keypad to enter the combination on the front of the safe. The keypad looks like a telephone keypad. It has the digits 1 thr… read more
Cerecita
Cerecita
21,708 satisfied customers
I"ve had this safe for a few years now and it works fine.
I"ve had this safe for a few years now and it works fine. but it must work off of some kind of battery and i was wondering what happens when it loses strength and the combo will no longer open the saf… read more
Stephen Cutler
Stephen Cutler
Registered Residential Contractor
licensed residential contractor
1,851 satisfied customers
After 3 weeks vacation, and after years of "no problem", I
After 3 weeks vacation, and after years of "no problem", I cannot open my safe. My key inserts perfectly; I enter my code; as always, I push the handle down; "nada"! There is no indication I need a ne… read more
MASTERTECH
MASTERTECH
Owner
Vocational, Technical or Trade Scho
6,817 satisfied customers
I purchased a sentry safe a year ago. model no. TW8-331
I purchased a sentry safe a year ago. model no. TW8-331 serial no. AD3200393 I can not find the book with the combination. I received 2 keys but I can not find a key hole. Can you help? If not, do you… read more
MASTERTECH
MASTERTECH
Owner
Vocational, Technical or Trade Scho
6,817 satisfied customers
I have misplace the combination to my sentry wall safe. It
I have misplace the combination to my sentry wall safe. It also has a key which I have The code is on the door. How do I open it without the combination… read more
Stephen Cutler
Stephen Cutler
Registered Residential Contractor
licensed residential contractor
1,851 satisfied customers
I Have A T6-331 I Think Or Ofice Depot #970914. #9 On Key
I Have A T6-331 I Think Or Ofice Depot #970914. #9 On Key Pad Quit Working & Is Major no. In My combo. So I Can'T Open Safe and I Need To Replace Key Pad… read more
Cerecita
Cerecita
21,708 satisfied customers
I have a portable Sentry Safe approximately 18 X 23". Besides
I have a portable Sentry Safe approximately 18' X 23". Besides the Sentry name, the only identifying think is AK-379940* and on the side A5889. I have the combination and the key and cannot get it ope… read more
Stephen Cutler
Stephen Cutler
Registered Residential Contractor
licensed residential contractor
1,851 satisfied customers
Help! Our number password XXXXX XXXXX opening our Phoenix 0987
Help! Our number password XXXXX XXXXX opening our Phoenix 0987 safe! We had a locksmith out 2 weeks ago because of the same problem. Could our batteries need changed?… read more
Stephen Cutler
Stephen Cutler
Registered Residential Contractor
licensed residential contractor
1,851 satisfied customers
I have a safe with an electronic lock and a key lock. I turned
I have a safe with an electronic lock and a key lock. I turned the key until the cylinder poped out, then I entered the electronic lock code and waited until the unlocked lock appeared. I then pushed … read more
Stephen Cutler
Stephen Cutler
Registered Residential Contractor
licensed residential contractor
1,851 satisfied customers
We cannot open our safe. After entering the code, the numbers
We cannot open our safe. After entering the code, the numbers go dark before you push enter. ? model number DA3831. serial number ? BC718808… read more
Stephen Cutler
Stephen Cutler
Registered Residential Contractor
licensed residential contractor
1,851 satisfied customers
We have a Sentry Electronic Safe and there are no lights showing
We have a Sentry Electronic Safe and there are no lights showing and the key pad will not open the safe.… read more
Stephen Cutler
Stephen Cutler
Registered Residential Contractor
licensed residential contractor
1,851 satisfied customers
the battery on my sentry safe does not have enough power to
the battery on my sentry safe does not have enough power to unlock it. It is a AE394035 model S0607. What is the proceedure. Thankyou.… read more
Stephen Cutler
Stephen Cutler
Registered Residential Contractor
licensed residential contractor
1,851 satisfied customers
hi, i owned an electric fire proof safe, but I cant open it
hi, i owned an electric fire proof safe, but I can't open it the safe lit for the batteries must have fallen so the batteries felt off, how may i be able to open the safe if its not getting current fr… read more
Cerecita
Cerecita
21,708 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x