Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
This sort of problem has been reported often enough, in various contexts.
What platform is Sonos running on, please?
- If Windows, I'd advise running Windows Update several times and applying all Critical updates (except perhaps the update to Windows 10, which would just introduce unnecessary complications into this case.)
- If on an iOS (iPhone or iPad) context, I'm not so sure, and tell me more about the iOS version running, and the fuller context of the problem.
Can you log in at
www.spotify.com on a web browser? Try doing so, in order to confirm that your account, login, username, etc. are all in an OK status.
Let me know more, please. And I will continue to advise you. Thanks.