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If the white image is utterly featureless, all pixels at the same level of brightness, then you may have a problem with the scanner itself.
More usually, such a problem with the scanner hardware would result in a dark black image being produced by the scan instead.
Perhaps the problem is with Adobe Bridge CS6. Try scanning an image (of anything - slide mount, document, whatever -) and see if that comes out with an image of some sort on it. Try the scan using the option in the Paint program that Windows provides, with the
File - From Scanner or Camera
option. If that produces a fairly adequate image, then you may have a software problem with Adobe Bridge specifically.
If that also does not produce a good image, you may need to uninstall and reinstall the scanner driver and/or software. If you would like to try that, please let me know what Windows version you have first, so that I can give you accurate instuctions for best results.