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Russell H.
Russell H., Service Tech
Category: Consumer Electronics
Satisfied Customers: 11222
Experience:  8+ years of professional experience
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I have a samsung ER-650. The register is locked in register

Customer Question

I have a samsung ER-650. The register is locked in register mode "closed". I do not ever recall logging a clerk in but it looks like somehow someone has logged us out. How do we get out of this mode and log in so we dont need a specific clerk?
Submitted: 1 year ago.
Category: Consumer Electronics
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

Try turning the register key (or, manager key) to

Z, X, P, or SM modes. If CLOSED still shows up in those modes, something is wrong with the register and it would need servicing (or replacing.)

If CLOSED only shows in REG and in VOID modes only, then that's normal enough... you need to press


then press


(Or try pressing the 1 key then the CLERK key. Or pressing 2 key then CLERK key.)