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How do I connect my kindle to wireless. I just ordered 2…

Customer Question
How do I connect my...
How do I connect my kindle to wireless. I just ordered 2 books and as I am not connected they are not there. Is it possible for someone to call and talk me through this?
***-***-**** ******
Submitted: 2 years ago.Category: Consumer Electronics
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Answered in 5 minutes by:
1/26/2016
Electronics Technician: Richard, Customer Service replied 2 years ago
Richard
Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 47,537
Experience: Over 20 years fixing Electronically devices
Verified

Hi there and welcome

First, do you have a wireless network available there?

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Customer reply replied 2 years ago
I have a wireless connection in my home.
Electronics Technician: Richard, Customer Service replied 2 years ago

ok, on your Kindle, go to Settings, Wifi.

Choose your wifi network from the list, enter your password ***** asked and it will then connect you

Let me know how you go please.

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Customer reply replied 2 years ago
how do I get to settings??? I type that in and go nowhere? I am not good with this so please be kind
Electronics Technician: Richard, Customer Service replied 2 years ago

No problem, I have a film that shows you how to do this, can you follow it here please

https://www.youtube.com/watch?v=xcnTX4_GAOA

Let me know please how you go.

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Customer reply replied 2 years ago
Sorry, I get blocked plug in and every time that I download what I am supposed to do they want me to buy a cloud for $99 so I get nowhere. I am now on wi-fi error message. It says that I am unable to connect to my 744 connection so press set up to enter your password ***** or manually set up your network
Electronics Technician: Richard, Customer Service replied 2 years ago

ok, so you are able to now connect, the next issue your having is your entering in the wrong wireless password.

Do you have a windows computer already connected to wifi?

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Customer reply replied 2 years ago
I have 2 macs connected to wi fi and one dell. They all work. I am once again told that my password ***** ***** so what next
Electronics Technician: Richard, Customer Service replied 2 years ago

Thanks

We can get the password ***** the dell

Press the windows key + R and type in

ncpa.cpl

Press enter

Right click on the wireless connection and click on Status

Then click on wireless properties

Click on the Security Tab and then click on Show Characters and you can then see the wireless password ***** to use

Then use this password

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results

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Customer reply replied 2 years ago
Talk me through this on the MAC please.
Electronics Technician: Richard, Customer Service replied 2 years ago

ok,

Open /Applications/Utilities/Keychain Access, it will show you a list of stored entries. If you click the Kind column header, it will sort by kind, go to the section where AirPort network passwordsare stored.

Double-click the name of the network you are using (if you don't know the name of the network, you can find it in the WiFi menulet (the concentric quarter circles toward the right side of your menu bar).

Check the Show password box, enter your system password, and click the Allow button.

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Customer reply replied 2 years ago
I have gone to applications and hit the allow button. It says access to this item is not restricted. Save changes. So what next
Electronics Technician: Richard, Customer Service replied 2 years ago

You need to do the instructions as I actually listed, not go to applications and hit allow... thats not what the instructions said to do.

Can you please take the time and carefully follow the steps I gave you.

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Customer reply replied 2 years ago
Richard, I have to leave for an appointment. I will get back to you when I return.
Electronics Technician: Richard, Customer Service replied 2 years ago

ok..

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Customer reply replied 2 years ago
I have followed your instructions. Gone to key chain. hit kind I have hit the show password ***** and they tell me that what I have entered is the incorrect password. I changed this password ***** year so I am certain that I have the correct one...
Electronics Technician: Richard, Customer Service replied 2 years ago

ok, then the Mac is not connected to the wireless as it could not connect with the incorrect password.

Although are you entering it in using capitals ect where indicated?

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Customer reply replied 2 years ago
I fired up my other labtop which is connected to the internet and still can not get to where you are asking. I went to system preferences and found internet and Wireless, can we work from there?
Electronics Technician: Richard, Customer Service replied 2 years ago

No, we can only work from where my instructions say

You said a dell computer, can we not use this as its easiest for you..

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Customer reply replied 2 years ago
The Dell has my Catering program on it. Otherwise I do not know how to work with it. I think that this is hopeless so I would like to stop this and have you refund my deposit. Please respond. I do not want to pay anymore for this service as I am not good at the computer. I will also cancel my two orders for my kindle and just buy the books. Thank you.
Electronics Technician: Richard, Customer Service replied 2 years ago

yeah ok. You go to the below address to get a refund

http://ww2.justanswer.com/help/how-can-i-request-refund

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