Electronics Repair Questions? Ask an Electronics Technician
Hello, my name is Rusty. Not all programs are compatible with all gear, and operating systems. The reason gets a bit complicated, but I want to start at the beginning and find out where the hang up is. Go to your control panel, do you see your midi controller there? Did you pay attention to the 32 bit vs 64 bit driver?
Ok, I'm seeing that you need service pack 1 in order for that driver to work. Click start, type SYSTEM INFO and press enter. Your version should say Service pack 1. If not, install it through Windows Update.
If it still doesn't work, bookmark this page, and reboot your computer with the keyboard plugged in. Sometimes the program won't pick up the driver when you open it, and rebooting gives it a fresh start.
An example of what I was talking about compatibility, I run Pro Tools 10 and Win7 64 bit. There is such a limited list of interfaces that I can choose from that work with both Windows 7, and PT 10. I had to be selective.
That being said, even if we cannot get the midi to work with the program, you can get a Roland UM-One midi interface. Those are compatible with EVERYTHING, they're compact, and they're fairly cheap. Click here.
It takes me a while to research and type, forgot to include the Um-One link, click here.
Those things never fail. Be sure you get the right one for Windows 7. The MKII will work, but it may be unnecessary. The Roland should show up in PS midi settings.
Uh oh, stand by a few minutes... This just got a bit trickier to answer. Let me wrap my head around it.
Well, I'm looking at the specs of PS, and it doesn't look like it should have a problem. The FAQ says to unplug your keyboard, turn it off, plug it back in, turn it on, then start PS.
At this point I'm thinking it may be worth while to delete all instances of the 64 bit driver and try the 32 bit driver. It could have installed wrong, or it may not be compatible with PS. We're now limited to the USB connection, so let's pull out all the tricks.
Also, use a different USB cable, just for testing purposes.
They didn't mention using the 32 bit driver either. It's worth a shot, sometimes even installing drivers from a different version of Windows works.
I think we're finding that the keyboard just isn't compatible, much like how other programs are picky about their controllers. I want you to try something, click here. Try recording midi with that program. If it records midi, then there is nothing wrong with the driver installation or your keyboard, it's just not fully compatible with the software you're trying to use.
It's to check the true compatibility with your computer, the cable and the keyboard. You can record midi to the program I showed you. It's not to record to the memory card, it's to see whether or not we're recording to the card, or to the computer.
Remove the card, and see if that makes a difference. It's ok, we can pick this up tomorrow. I'm on the West Coast.
Ok, I'm here this weekend when you get to it.