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My theater system sound is not working. None of the buttons…

Customer Question
My name is *****...

My name is ***** ***** my theater system sound is not working. None of the buttons on the remote work, no function at all. I bought new batteries and still nothing works. My techno ability is a 1. My remote control is N2QAKB000062. Help me out here. Russ

Technician's Assistant: Thanks. Can you give me any more details about your issue?

I thought I did. No response by remote in raising or lowering volume. Buttons don

Technician's Assistant: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to Consumer Electronics Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?

Sure

Submitted: 2 years ago.Category: Consumer Electronics
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Answered in 6 minutes by:
1/20/2016
Electronics Technician: Louie, Technician replied 2 years ago
Louie
Louie, Technician
Category: Consumer Electronics
Satisfied Customers: 13,492
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Verified

Hi Russ and welcome to JustAnswer,

Thank you for the question and your patience. Should you still need assistance for information purposes only...

Initially, bear with us; re-confirm and post back with the complete model number of the "...theater system..."

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Experience: VP of electronic repair company. Audio nut since 1974. Home Theater advisor. Vinyl holdout!

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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