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I have this sentrysafe I buy it time ago I when to mexico n

Customer Question
I have this sentrysafe...
I have this sentrysafe I buy it long time ago I when to mexico for vacation n came back n lose my password ***** key
Submitted: 1 year ago.Category: Consumer Electronics
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Answered in 18 minutes by:
1/19/2016
Electronics Technician: Nathan, Engineer replied 1 year ago
Nathan
Nathan, Engineer
Category: Consumer Electronics
Satisfied Customers: 26,489
Experience: Managing Director at Pollinate Group LLC
Verified

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble, Carlos.

What you'll need to do is fill out a form, have it notarized (to prove ownership) then send it in (along with a check) to Sentry. They'll mail you back the original keys if applicable and/or the override code.

You can get the form here: https://www.sentrysafe.com/Content/pdfs/NotaryForm.pdf

There are instructions on it for sending the info in by mail, or you can pay the fee online and fax/email the form after it is notarized.

I'm sorry there is not a quicker resolution possible, this process is in place to ensure security, so that not just anyone could get a code or key to your safe.

Best regards,

Nathan

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Electronics Technician: Nathan, Engineer replied 1 year ago

If you have any other questions, just let me know. Otherwise, please rate my service; hopefully I have earned 5 Stars. I also invite you to contact me directly with any future support needs at http://bit.ly/1QwLxGh

Thank you, ***** ***** a good day,

Nathan

--

Please note:

I am an independent technician and I've spent my personal time, unpaid, in an effort to assist with the question for which you solicited my services. This site works on the honor system, and to that end, I have prioritized working with you ahead of other paying customers.

Although you’ve already paid your fee to the site, I am only compensated for my efforts when customers such as yourself leave positive feedback for my work. Again I apologize there is not a better outcome here, though this is really beyond either of our control. I do hope you’ll consider leaving a 5 star rating for me, rather than “shoot the messenger”, so that I may get credit for my time spent in good faith to answer your question accurately.

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Customer reply replied 1 year ago
Where I find my seria n my model number
Electronics Technician: Nathan, Engineer replied 1 year ago

It depends on the model. It should be etched on the back/bottom, in the documentation, or on the keypad/dial area.

If you ever registered the safe (with the post card you are supposed to send in when you buy it) then they will have the information on file already, and only need your name.

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Nathan
Nathan
Nathan, Engineer
Category: Consumer Electronics
Satisfied Customers: 26,489
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