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Pete, Electronic Engineer
Category: Consumer Electronics
Satisfied Customers: 17684
Experience:  Over 16 years of experience installing and repairing electronics.
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Windows 10 DVD/CD-ROM will not play. Push open

Customer Question

Customer: ***** ***** Windows 10 DVD/CD-ROM will not play. Push open button..insert CD and close door and nothing happens. Under settings it says deive is installed correctely and device is: OpticaarcDVD+-RW AD-5170S ATA Device
JA: Thanks. Can you give me any more details about your issue?
Customer: Thats all I have
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Submitted: 1 year ago.
Category: Consumer Electronics
Expert:  Pete replied 1 year ago.

Hi there,

Test the DVD on a different computer to check if it reads it ok.

If it reads ok on a different computer then the Opticaarc DVD drive is unable to read it for some reason and it may have a fault.