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Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 37692
Experience:  Over 20 years fixing Electronically devices
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My elan G remote says wireless connection not available but

Customer Question

My elan G remote says wireless connection not available but our wifi is fine and working. We can control the elan G app from our iPhones but not the remote
Submitted: 1 year ago.
Category: Consumer Electronics
Expert:  Pete replied 1 year ago.

Hi there,

If you haven't already done so, power off all of your wireless equipment (router, any extenders, etc) for a few minutes, then turn it on again.

After the reboot check if the remote can now connect successfully to the wireless network.

Let me know the results...

Customer: replied 1 year ago.
That's the first thing we tried didn't work.
Expert:  Richard replied 1 year ago.

Hi there and welcome

It appears your previous expert left the conversation.

Can you tell me please the make and model of your wifi router?