How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
Satisfied Customers: 227
Experience:  I am here to help you!
Type Your Consumer Electronics Question Here...
John is online now
A new question is answered every 9 seconds

Remote wont work tv. plugged into computer but wont receive

Customer Question

remote wont work tv. plugged into computer but wont receive signal from samsung remote
Submitted: 1 year ago.
Category: Consumer Electronics
Expert:  Aric replied 1 year ago.

Hello, Not sure what you're saying here- but the Harmony does not "receive" anything from the Samsung remote- that's not how the Harmony works.

Please explain in more detail exactly what the problem is and exactly what you've tried so far.

Customer: replied 1 year ago.
harmony remote doesnt change channels, sound on samsung tv. logitech on computer told me to plug harmony into computer with usb cord and put samsung remote 2-5 inches from it and press start button to send signal to harmony but it isnt working
Expert:  Aric replied 1 year ago.

When using the Logitech software, did you simply try entering the TV's model number from the drop down box during setup?

Customer: replied 1 year ago.
it didnt ask for it. it hasnt changed
Expert:  Aric replied 1 year ago.

Let me ask you this- are you using a Cable Box with the set? If so, channels changing and possibly the sound- would be related to the cable box and not the TV.