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Louie, Technician
Category: Consumer Electronics
Satisfied Customers: 12461
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Received my new wireless headphones two today and cannot

Customer Question

Received my new wireless headphones two today and cannot turn them on and use them
with my pc Dell XPS 27 Touch. I am 92- please help. Thank you
John White
Submitted: 1 year ago.
Category: Consumer Electronics
Expert:  Louie replied 1 year ago.

Hi John and welcome to JustAnswer,

Thank you for the question and your patience. Should you still need assistance for information purposes only...

Initially, bear with us; re-confirm and post back with the complete model number of the " wireless headphones...".

Still, proposed preliminary tries (if have not been done):

  • • charge the headphones' battery for an extended period of time and as prescribed by the Owner's Manual;
  • • ensure all connections are correct;
  • • if connected using a 3.5mm jack, ensure that the green jack of the computer is used.